Job Description:
Qualifications:
- Degree in Business Management
or other related discipline
Professional (PMP) Certifications
- Proven working experience in
project management
- Excellent client-facing and
internal communication skills
- Excellent written and verbal
communication skills
- Solid organizational skills
including attention to detail and multitasking skills
Technology skills:
- UI technologies, Chatbots,
CPSL services/ API, Cloud integrations
- Domain skills: Contact center
conversations, Payments in Customer transactions
- Project Management skills :
JIRA, Sprint/Agile, Smart Sheets MPP
Job Summary:
- The Project Manager manages
key client projects.
responsibilities include the coordination and completion of projects on
time within budget and within scope.
projects.
responsibilities and monitor and summarize progress of project.
- Prepare reports for upper
management regarding status of project.
Primary Responsibilities:
- Coordinate internal resources
and third parties/vendors for the flawless execution of projects
- Ensure that all projects are
delivered on-time, within scope and within budget
- Assist in the definition of
project scope and objectives, involving all relevant stakeholders and
ensuring technical feasibility
- Ensure resource availability
and allocation
- Develop a detailed project
plan to monitor and track progress
- Manage changes to the project
scope, project schedule and project costs using appropriate verification
techniques
- Measure project performance
using appropriate tools and techniques
- Manage the relationship with
the client and all stakeholders
- Perform risk management to
minimize project risks
- Meet with clients to take
detailed ordering briefs and clarify specific requirements of each project
- Track project performance,
specifically to analyze the successful completion of short and long-term
goals
- Meet budgetary objectives and
make adjustments to project constraints based on financial analysis
- Develop comprehensive project
plans to be shared with clients as well as other staff members
- Use and continually develop
leadership skills
training as required to maintain proficiency
- Perform other related duties
as assigned
diagrams and process maps to document need
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.