LENAPE (a venture of TERAi Datalabs Inc)
Dover, DE
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Job Description :
Project Manager - Client Implementation
Location: Raleigh, NC
Duration: Long Term.
US Citizes only
Rate: $40 - $45 per hour

The Project Manager - Client Implementation is responsible for the delivery of multiple on-going Client Provisioning orders. This includes client interaction and communication, timeline and critical task management, coordination across multiple groups both technical and non-technical, and a focus on resolving project related issues.

The 2 main elements we’re looking for here are:
1) strong hands on core project management, and
2) solid technical understanding of the layers of infrastructure technology.
3) Solid core project manager experience, hands on, and recent is a stringent requirement .
4) Solid technical understanding of the layers of infrastructure technology with minimum 6 years IT Service Delivery Client On-Boarding experience.
5) Candidates need to come from the IT Domain to fit and Networking Domain.

Requirements:
6 years of IT service delivery client on-boarding
Strong core project management hands on experience and recent
Solid technical understanding of the layers of infrastructure technology.
Must be comfortable working in a fast-paced dynamic environment
Possess general understanding in the areas of data center and managed hosting services is a plus but, not required
Understanding of cloud, networking and Disaster Recovery technologies is a plus
PMP certification is a plus but, not required

Responsibilities:
Provides quality internal and external customer service surrounding the Company values.
Manage delivery of services focused on our Private Cloud, Disaster Recovery, Networking, or other product designated orders from customer introduction to completion and internal hand-off Oversees all aspects of new client implementations and existing client upgrades.
Responsible for timely project completion, issue identification / resolution, and customer delivery.
Collects and records installation documentation including customer set-up documents and configuration related information.
Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.
Effectively interfaces with Business Operations organization for billing and contractual tasks
Other duties as assigned.


Good to have/preferred experience:
Minimum of 6 years direct externally facing customer implementation experience
Demonstrates excellent customer service skills
Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
Must possess initiative with strong analytical and problem-solving skills
Strong familiarity with project management tools and methodologies
Strong analytical and decision-making skills
Strong verbal and written communications skills
Strong interpersonal, organization, and planning skills
Ability to effectively communicate with internal and external customers
Must possess excellent MS Office skills especially Project and Excel
Must display great attention to detail
Comfortable making presentations and facilitating meetings


Client : Terai DataLabs