About the Role
We are seeking an experienced Program Manager with a strong retail background to join our dynamic team. In this role, you will manage complex engagements, lead cross-functional teams, and ensure the successful delivery of large-scale retail technology initiatives. Your expertise in program management, retail store operations, and retail systems (POS, self-checkout, etc.) will be essential in driving transformation and innovation for our global clients.
Requirements
- Bachelor’s degree in a relevant field; Master’s degree is a plus.
- 10+ years of overall experience with a minimum of 4 years in program management of complex engagements in the technology industry.
- Mandatory experience in retail Domain, with direct exposure to store operations and retail systems (POS, self-checkout, merchandising, supply chain, or store infrastructure).
- Demonstrated ability to oversee teams across project management, development, architecture, QA, and DevOps.
- Proven track record in managing engagements with offshore teams, particularly Indian offshore development centers.
- Strong ability to deliver high-impact executive-level presentations and lead discussions with C-level and retail operations leaders.
- PMP certification (or equivalent) strongly preferred.
- Excellent communication, interpersonal, and leadership skills.
Additional Requirements
- A strong sense of accountability for retail project delivery and meeting KPIs.
- Technical understanding of store systems and ability to bridge business operations with IT delivery.
- Commitment to continuous improvement and upskilling within the team.
- Dedication to delivering within budget, timelines, and resource allocations.
Key Responsibilities
- Lead and execute programs across diverse roles, including project managers, product managers, development managers, architects, QA managers, leads, DevOps specialists, and more, spanning multiple streams, applications, platforms, and shared services.
- Oversee retail-focused initiatives, including store operations systems, POS platforms, self-checkout processes, and other in-store technologies.
- Demonstrate expertise in managing offshore transitions and engagements, particularly with Indian offshore development centers.
- Drive executive-level presentations and lead steering committee meetings with CIOs, CTOs, VP Engineering, and senior retail technology stakeholders.
- Leverage strong PMO experience to establish governance, reporting, and risk management frameworks for large-scale retail programs.
- Ensure project delivery within agreed-upon KPIs (budget, resource allocation, timelines, and quality).
- Maintain optimal team structure with the required retail and technical skill sets, while supporting workforce upskilling and knowledge sharing.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.