Job Description Program Manager - SAP Hybris Position Description The Program Manager role is responsible for planning and governance and for overseeing the successful delivery of the Program. The Program Manager must have practical experience of having been a Project Manager for large and complex initiatives. Your future duties and responsibilities Ensuring the effective delivery of project activities, within approved scope, schedule and budget, while ensuring client satisfaction; Continually seeking opportunities to increase customer satisfaction and deepen client relationships, including promoting client collaboration on the resolution of any disputes or issues that arise during the project; Facilitating the definition of clear and attainable project objectives, Managing project financials and budget to ensure expected project margin / profitability is met; Maintaining the healthy management of your project by mitigating risks and defining resolution plans for addressing issues; Assisting in the preparation of proposals in conjunction with sales and delivery as required; Developing detailed statements of work, estimates and work schedules; Mentoring team members and junior Project Managers; Required Qualifications To Be Successful In This Role 10+ year of managing large-scale, complex projects in a complex, multi-geographical environment 10+ years of Project Management experience, including Program Management experience Experience managing Agile development projects SAP Hybris experience PMI certification. Demonstrated success establishing and maintain Executive-level relationships Excellent oral, written and presentation skills Attributes Exceptional interpersonal and communication skills Ability to work under pressure with multiple priorities Ability to perform successfully under limited supervision Excellent problem solving and decision-making