Job Description :
Job Title : Program Manager Location: Plano, TX Duration: Contract Job Description: Mandatory Certification - PMP Responsibilities and Qualifications 15+ years of experience Program Manager Soft Skills Excellent leadership skills Excellent customer service with ability to manage customer expectations Excellent communicator with strong verbal and written skills at all levels of the organization Ability to easily adapt to different communication and working styles Active listener Excellent organizational skills Self-starter and quick learner Proven ability to set priorities across a complex program with multiple projects and drive for results Good attention to details Strong time management skills Excellent facilitation and collaboration skills Work effectively with internal and external clients, third party vendors, and senior management (Sr Director and VP levels) in accomplishing project objectives Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done Can establish and maintain effective relationships with business and IT customers to gain their trust and respect Ability to communicate effectively with senior IT and business leaders Program Manager Experience In depth understanding of project terminology and methodology 5 + years of experience managing programs with 14+ year Infra Network & Cloud project management Ability to lead multi-function project team through influencing skills In depth Risk / Issue / Change Management knowledge Developing executive level PowerPoint presentations Expert skill using Microsoft Project to drive project execution and manage to critical path Experience in managing constrained schedules and resources in a rapidly evolving environment Ability to understand interdependencies and can connect the dots on how one part of a project impacts another Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items Ability to organize complex and/or ambiguous information for project sponsor Organizing project goals / objectives into major streams of work with specific deliverables Develop and maintain "lessons-learned" inputs to the project repository for utilization on future programs Work closely with the Program Executive Sponsor, Operating Committee and Steering Committee to facilitate decisions necessary for delivery and to overcome barriers Resolve political, resource, budgeting, change, and legal issues affecting the program. Serves as a mentor/advisor/decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety. Oversee development of proposals and requests for proposals associated with the program. Program Manager Interactions Global implementation effort with multiple Medium to Large Complex projects being managed will typically have: Individual team members from 8-12 cross functional teams and business sectors 2-4 Service providers needed to deliver key portions of the solution, which will include infrastructure, applications, and several interdisciplinary teams to support execution Serves as the leader of a multi-person project management team Joint executive program sponsors which requires project manager to gain consensus and set expectations Involve multiple technology area with solution design (network circuits, laptop clients, VM server, etc Global business customers impacted by program delivery involving multiple sector geographies Oversee global program team activities by influencing cross functional team members without direct line of authority (daily) Effective communication with executive sponsor(s), Sr Director/VP, in customer organization (weekly) Status presentation and Stage Gate approval meeting with Directors and Sr Directors (Monthly) Serve as first level of escalation from Project Managers assigned to program IT Services Suppliers coordination to deliver needed IT Services required for project delivery Works with EPMO Portfolio Manager to align on key project artifacts and gains alignment on project governance Schedule, budget and scope constraints that cause pressure on delivery

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