Job Description :
Title: Program Manager

Location: Englewood, CO

Duration: 12+ Months


Essential Job Functions:

Create and manage overall program plan across multiple teams. Manage budget (if applicable
Coordinate across teams to drive outcomes and report progress.
Lead key initiatives, such as Reliability Improvement, Feature Development that spans multiple
teams.
Support the establishment of SRE practice across multiple teams, in conjunction with the Domain SRE
lead. Provide regular updates and ensure progress as per commitment.
Operate under tight timeline, across time zones and teams in multiple geographical locations.
Manage dependencies, risks, and issues in the delivery. Produce proactive mitigation plan and act upon it.
Develop stakeholders’ map and playbook - defining the interest, governance needs, and communication across them
Lead with data – leverage QoS dashboards, Ops dashboards, program management tools (JIRA,Kanban board, wiki) for daily work.
Manage stakeholder communications.

Responsibilities:
Establish and direct program governance, including charters for governing bodies, roles and
responsibilities and escalation mechanisms.
Track and communicate program and project performance, risks, impacts and mitigation measures;
escalate as required.
Ensure projects are completed on time and within budget.
Ensure all processes comply with enterprise standards and procedures.
Minimum five (5) years of program/project management experience, leading small and large projects
to completion on time, within budget and with originally planned scope.
Bachelor39;s degree in business, public administration, health administration, information technology
or related field.
Familiarity with Change management and Change order process
Experience with defect/issue tracking and resolution process
Experience in creating and executing a program road map

Additional Requirements
Excellent communication skills, oral and written, formal and informal, prose and presentation style,
to wide-ranging audiences.
Demonstrated ability to organize and disambiguate complicated and chaotic scenarios. Critical
thinking and root-cause problem solving skills.
Ability to simplify and summarize complex topics for non-technical audiences.
Ability to analyze complex problems quickly; prioritize responsibilities; attention to detail.
Strong project management skills.
Strong conflict resolution ability.
Ability to work cross-functionally and lead teams without direct-reporting authority.
Ability to move quickly in a dynamic and fast-moving environment.
Familiarity with program or sector-specific concepts, practices, and procedures.

Preferred Skills
Program Management Certification is preferred by date of hire/transfer.
Demonstrated use of Lean/Six Sigma methods and practices; systems thinking expertise; group
facilitation and consultative skills.
Familiarity with Machine Learning and AI
Familiarity with Cloud Technologies

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