Program Manager

Must have:

• 7+ years’ experience in management consulting, project, or program management within complex and cross-functional environments
• Hospitality or multi-unit operations experience s
• Develop project charters, scope definitions, timelines, RACIs, and KPIs.
• Coordinate leadership touchpoints, decision-making milestones, and alignment across Operations, Finance, and HR.

GM Talent Review – MVP Stand-Up

• Support design and implementation of the GM Green/Yellow/Red performance model.
• • Coordinate cross-functional input gathering (Ops, HR, Finance, Commercial).
  • Establish a repeatable annual cycle for GM talent reviews.
  • Build templates, scoring guides, and meeting facilitation materials.
  • Ensure structured rollout and communication approach with field leaders.
  Monthly Reporting & Owner/Asset Manager Call Cadence
  • Lead the design and codification of monthly reporting requirements for properties.
  • Facilitate listening sessions with Owners, AMs, and GMs to align on expectations and reduce reporting burden.
  • Build standard templates, timelines, and distribution processes.
  • Support development of dynamic reporting packages that replace property-by-property customization.
  Organizational Email Communications Management
  • Create a centralized system for organizing, prioritizing, and sequencing email communications to hotels.
  • Implement tagging, batching, or simplification strategies to reduce hotel burden.
  • Coordinate cross-department messaging while ensuring clarity, minimal duplication, and aligned timing.
  E. GM Sentiment Survey (Design & Launch)
  • Manage end-to-end survey project plan including stakeholder input, vendor coordination (if applicable), pilot testing, and rollout.
  • Develop reporting dashboards, insights summaries, and action planning frameworks.
  • Coordinate annual cycle for measurement and continuous improvement.
  F. Management Operating Model Evolution (AI-Informed Staffing Model)
  • Support design and testing of new hotel staffing models incorporating automation and AI.
  • Coordinate pilot rollout across selected Seattle hotels, including timeline, roles, metrics, and feedback loops.
  • Track KPIs and outcomes, producing readiness recommendations for broader scale.
  G. Scorecard Refinement for GMs & Hotels
  • Coordinate cross-functional teams to update GM and hotel scorecards.
  • Support definition of KPIs, weighting, and integration into performance reviews.
  • Manage rollout materials, communication, and training.
  • Create aligned cadence for performance health conversations.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.