Who are we looking for?
A Service Reliability Engineering Leader for our major client in Insurance domain. The individual should have 15+ years of experience in IT with Production Support & Microsoft Technologies and be passionate about technology.
Technical Skills:
15+ years of experience in IT.
10+ years of experience in Production Support.
Excellent troubleshooting skills.
Good experience in customers coordination and support for issue analysis and resolving issues.
Should have experience in Microsoft Technologies: .NET Core, VB.Net, C#, ASP.NET, WCF, IIS, MS Access, and MS SQL Server.
Experience with version upgrades in .NET ecosystem.
Good communication and interpersonal skills.
Understanding of Insurance business processes.
Good Experience in Excel, Word and Power Point.
Experienced in Azure cloud.
Nice to have: experience in Workers compensation line of business.
Process Skills:
Experienced in SRE, Production Support, Incident Management, Release Management
Take initiative, lead the SRE team, provide directions.
Proactive efforts to prevent incidents such as Change Management reviews.
Always looking out for potential incidents and suggest preventive measures.
Manage software engineers in planned vs unplanned work.
A keen eye for building knowledge repository. Perform documentation for the benefit of team.
Incident Prevention, Incident Detection, Incident Resolution, Problem Resolution.
Capable of analyzing requirements and develop software as per project defined software process
Coordinate Production Releases, Incident Triage & Resolution
Maintain and enhance team documentation, incident history, known-error database.
Prepare & review Impact Analysis of Incidents, status reports to stakeholders.
Behavioral Skills:
Effectively collaborates and communicates with stakeholders and ensure client satisfaction.
Proactively look for potential issues and prepare solutions.
Monitor Production systems and detect incidents early.
Resolve technical issues of incidents and explore workarounds for immediate resolution, identify permanent solutions.
Build permanent solutions in problem resolution. Prevent recurring incidents.
Participate as a team member and fosters teamwork by inter-group coordination within the modules of the project.
Passionate about troubleshooting.
Train and coach members of project groups to ensure effective knowledge management activity.
Located in Dallas, TX area. Work from Office for 3 days a week