Job Description :

Production Support

Location: SFO & NC

Day 1 onsite ( 3 days in office)


Responsibilities include:

·         Production support including resolution of complex technical issues, provide expertise in partnership with application teams, vendor applications and infrastructure partners.

·         Responsible for the continual update and maintenance of applications and systems, including routine updates, vulnerability remediation, capacity assessments and technology refreshes.

·         Lead the resolution of complex issues to meet established service level agreements.

·         Use diagnostic tools to troubleshoot complex computer application problems or restore service.

·         Respond to monitoring alerts, troubleshoot to root cause during failures.

·         Managing and execution of change events, including enhancements, upgrades and patching.

·         Strategically analyze complex business problems and develop solutions, including designing and creating solutions to problems.

·         Partner and collaborate with Enterprise business partners and technology teams

·         Act as an escalation point for application support and troubleshooting.

Required Qualifications

  • 7+ years of application development and implementation experience
  • 5+ years of Red Hat Linux or UNIX experience
  • 5+ years of distributed servers platform experience
  • 3+ years of Middleware experience in Tomcat, WebLogic, WebSphere etc.
  • 3+ years of Webserver experience in NGNIX, Apache etc.
  • Knowledge of network systems including F5, route traffic through subnets, virtual network gateways etc.
  • 2+ years of Splunk, AppDynamic experience


Desired Qualifications

  • Good verbal, written, and interpersonal communication skills
  • 2+ years of ServiceNow experience
  • Knowledge and understanding of technology development: high-availability and high-volume transaction processing systems
  • A BS/BA degree or higher
  • Knowledge of Java, software lifecycle release tools (UDeploy, Subversion, Github), workflow tools, or other experience in application support.



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