Job Description :
Role : Production Support Analyst Location: Hartford, CT Responsibilities: Java is a desired skill and SQL is a must skill Perform incident analysis and provide resolution Coordinate with the onsite/offshore team, Aetna stakeholders and vendors Conduct Ticket intake analysis and triage IRT Call Support Evaluate Issues and performs Root Cause Analysis Perform standard and Adhoc Production Support activities Analyze and respond to batch monitoring issues reported Documentation of Issue Resolution Perform Production checkout for upgrades Services, Known Error Resolution Services Outage Support Need to write SQL queries and data extraction

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