Job Description :
Role: Production Support Analyst Work location: Detroit, MI Project duration: 6-12 Months JD: Execute incident, problem and change management processes using Service Now. Data Center Tape Rotation, Inventory management, VP Support, Onboarding and off boarding, hardware decommissioning, Service Now and SCCM administration. Provide break fix and troubleshooting service for the site Provide on-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers, scanners, etc. Face off to Visteon business customers within the site ensuring excellent customer service Local responsibility for Asset management and consumption tracking, keeping asset database in line with actual's using Service Now. Manage local applications including break fix, housekeeping and system administration as appropriate. Work flexibly and assist after business hours as needed Work Process Accountabilities Take ownership of all incidents, and initiatives affecting site's IT environment regardless of which group is driving. Do what it takes to get business working including hands on intervention as required. Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur. Participate in on call duty as required in the local site. Support local project implementations when they occur. Execute local change management and educate others Ensure conformance and adherence to working procedures and audit standards

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