Job Description :
Title: Production Services - Delivery Analyst Location: Irvine TX (Remote till Covid) Duration: Contract The Day-to-Day: * Proactively monitor software and hardware deployments and complete Production Validation Testing (PVT) through Pilot phase * Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring and PVT in the field and all phases of Software Development Life Cycle (SDLC) * Continuous follow-up with Pilot restaurants through field visits and communication to ensure proper behavior of software * Create documentation and provide training to the Service Desk on supported applications * Continuous collaboration with Service Desk to help reduce call volume * Identify trends and recurring issues across multiple tickets * Resolve and communicate high visibility internal and field escalations * Attend meetings representing the Production Services team as a Subject Matter Expert * Collaborate with Development and QA groups on new technologies and enhancements * Develop application software components and rollout scripts when required to support Delivery releases * Adhere to problem management practices that focus on prevention of future issues * Perform defect analysis * Provide in-restaurant support if needed * Provide support for after hour restaurant activities such as upgrades and implementations that may occur on weekends, evenings or holidays * Minimum Requirements Is This You? * 2-3 Years of experience in Help Desk L2 or L3 Support related position * Strong shell scripting ability (PowerShell, VBScript, Python, Bash) * Strong ability to read and dissect scripts * Strong proficiency in Windows * Strong understanding of SQL * Understanding of Point-of-Sale (POS) technology * Understanding of mobile and web applications * Excellent general knowledge of computer and networking technologies * Experience with Agile with Scrum software development methodologies are highly desired * Experience with development, QA testing and software deployment are highly desired * Demonstrated strong communications skills * Demonstrated strong teamwork skills leading small technical teams * Strong understanding of object oriented design * Exceptional problem solving skills * Highly adaptable in a changing environment * A drive for results and customer focus * Self-starter with the ability to work unsupervised * Experience in Quick Service Restaurant (QSR), retail, and/or multiunit chain/franchise environment a plus