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Production Services - Delivery Analyst
Irvine, CA
Irvine
CA
92710
Date
: Jan-26-21
2021-01-26
2022-01-16
Production Services - Delivery Analyst
Irvine, CA
Jan-26-21
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
USD 45 / Hourly / C2C
Duration
:
10 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Ecommerce, Production Validation Testing
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
USD 45 / Hourly / C2C
Duration
:
10 months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Ecommerce, Production Validation Testing
Preferred Skills
:
Domain
:
IT/Software
VdartInc
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Title: Production Services - Delivery Analyst Location: Irvine TX (Remote till Covid) Duration: Contract The Day-to-Day: * Proactively monitor software and hardware deployments and complete Production Validation Testing (PVT) through Pilot phase * Provide extensive root-cause analysis and recommendations for issues identified during proactive monitoring and PVT in the field and all phases of Software Development Life Cycle (SDLC) * Continuous follow-up with Pilot restaurants through field visits and communication to ensure proper behavior of software * Create documentation and provide training to the Service Desk on supported applications * Continuous collaboration with Service Desk to help reduce call volume * Identify trends and recurring issues across multiple tickets * Resolve and communicate high visibility internal and field escalations * Attend meetings representing the Production Services team as a Subject Matter Expert * Collaborate with Development and QA groups on new technologies and enhancements * Develop application software components and rollout scripts when required to support Delivery releases * Adhere to problem management practices that focus on prevention of future issues * Perform defect analysis * Provide in-restaurant support if needed * Provide support for after hour restaurant activities such as upgrades and implementations that may occur on weekends, evenings or holidays * Minimum Requirements Is This You? * 2-3 Years of experience in Help Desk L2 or L3 Support related position * Strong shell scripting ability (PowerShell, VBScript, Python, Bash) * Strong ability to read and dissect scripts * Strong proficiency in Windows * Strong understanding of SQL * Understanding of Point-of-Sale (POS) technology * Understanding of mobile and web applications * Excellent general knowledge of computer and networking technologies * Experience with Agile with Scrum software development methodologies are highly desired * Experience with development, QA testing and software deployment are highly desired * Demonstrated strong communications skills * Demonstrated strong teamwork skills leading small technical teams * Strong understanding of object oriented design * Exceptional problem solving skills * Highly adaptable in a changing environment * A drive for results and customer focus * Self-starter with the ability to work unsupervised * Experience in Quick Service Restaurant (QSR), retail, and/or multiunit chain/franchise environment a plus
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