Product Support Engineer

Cary, NC Cary NC 27511

Date : May-25-23

Product Support Engineer

Cary, NC

May-25-23

Work Authorization

US Citizen
GC
H1B
GC EAD, TN EAD, H4 EAD, L2 EAD, OPT EAD, CPT EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

Product Management

Permanent Direct Hire

Direct Client Requirement

Required Skills :

JIRA, ServiceNow, Agile, Change Management, Continuous deployment, DR, Facets, Gitlab, Go, JAVA, Jenkins, Oracle, Perl, PL/SQL, Recruiter, SQL

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
GC EAD, TN EAD, H4 EAD, L2 EAD, OPT EAD, CPT EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

Project, Product Management, Dev Ops

Sp. Skills

:

Product Management

Permanent Direct Hire

Direct Client Requirement

Required Skills :

JIRA, ServiceNow, Agile, Change Management, Continuous deployment, DR, Facets, Gitlab, Go, JAVA, Jenkins, Oracle, Perl, PL/SQL, Recruiter, SQL

Preferred Skills :

Domain : IT/Software

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VLink, Inc
South Windsor, CT
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Job Description :

Job Title: Product Support Engineer (L2/L3 Support Engineer )

Location: Cary, North Carolina, United States

Duration: Long-Term Contract

Need local

Position Description: This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor, Development & External teams on issues requiring deeper investigation, and then coordinate resolutions while providing feedback to users.

Responsibilities:

Incident, Problem & Change Management
Continual Service Management, Disaster Recovery Planning & Testing
Application decommission task, including business data transfer to archive systems.
On-call support could be required on a rotational basis both during the week and on weekends.
Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and demonstrate the overall quality of services
Extensive Unix, SQL experience (preferably ORACLE PL/SQL).
Experience with scripting solutions - PERL& Shell scripts.
Familiarity with programming language (preferably JAVA).
Familiarity with administering and deploying development CI/CD tools such as Git, Jira, GitLab, or Jenkins.
Knowledge of Agile Software Development methodologies.
Excellent problem-solving and troubleshooting skills.
Excellent oral and written communication skills.
JIRA and ServiceNow
Strong analytical and technical background with good problem-solving skills..

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