Core Responsibilities:
Product Backlog Management
• Maintain and prioritize the product backlog in collaboration with Client stakeholders.
• Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
• Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination:
• Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
• Triage and assign tickets to appropriate teams (development, support, infrastructure).
• Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA):
• Define and execute QA strategies for enhancements and fixes.
• Conduct functional and regression testing across online, batch, and XML-based applications.
• Collaborate with developers to validate fixes and ensure production readiness.
• Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement:
• Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
• Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.