Job Description :
Position: Product / Feedback Operations Location: Austin, TX Duration: Full Time Job description: The candidate will focus on community forum feedback reports and escalations across client's products Review escalated bugs from CMs and/or Community agents, work on identifying equivalent issues in Feedback, add relevant reports to the bugs, and quantify the issue in Feedback Manage communications with Feedback Product Specialist re: bugs, launches, and taxonomy management Review community threads, identify any emerging trends with top user issues or feature requests, and deep dive into those issues to understand their main drivers and raise bugs. Collaborate with Feedback PS to recommend/make improvements Taxonomy Reviews: Review taxonomy structure to ensure it captures user issues effectively and at the right level of granularity for the supported product Review community forum threads on a daily basis to maintain a forum's overall health and understand top user issues for the supported product. As well as ensure content is not inaccurately suppressed while keeping them in the appropriate meta state Sensitive Issue Escalation Review and flag threads reporting severe issues such as scams, abuse on apps, self-harm, etc. to the appropriate PoC so they can handle them in a timely manner