Role- Product Analyst | Salesforce
Implementation - Hexaware
End Client: Freddie Mac
Location Mclean VA (Day-1 Onsite) Hybrid
Minimum 10+ years
Open for both Fulltime and contact- OPT only Fulltime.
H1B , GC and USC , H4 EAD can be considered for Contact and fulltime both.
JD Product Analyst | Salesforce
JD Product Analyst : Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless Freddie Mac experience.
Work:
Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
Troubleshoot product questions and technical challenges!
Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
Create test scripts and test product features.
Demo solution options, existing functionality, and new functionality in various business settings
Understand and proactively utilize Modern Delivery practices.
Actively participate in all agile ceremonies
Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
Understand and quickly learn Freddie Mac's Salesforce technology and value.
Understand and quickly learn business use cases and needs.
Qualifications:
Bachelor's Degree or equivalent work experience
Salesforce knowledge required.
In depth understanding of Freddie Mac system functionality highly desirable
Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
Contact Center operations support and optimization experience (preferred)
Keys to Success in this Role:
Outstanding interpersonal, technical, and organizational skills
Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines.
Excellent verbal and written communication skills, technical awareness, and leadership abilities
Passion for driving value to customers!