Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: POS Support Analyst Location: Seattle, WA Duration: Contract Rate: $Negotiable Job Description: The core skills of Tier 3 support for troubleshooting store issues that cannot be solved by Enterprise Help Desk /or Tier 1-2 teams are listed below. Critical thinking Triage and analysis Independent issue resolution Microsoft Windows Troubleshooting Windows 10 Installation issues Maintenance issues Configuration issues Store Network Troubleshooting Identifying network configuration issues Understanding the basic network configuration for the store Hardware Troubleshooting Understanding of POS hardware and components (CPU, memory, etc Navigate remotely on Power connection, interface cables and internal wirings for both front office as well as in back office. Communication Building trust & rapport with Store Partners Determining the store partner's level of expertise Work with rest of the PoS SMEs in the team Communicate issue resolution Ticket Management Accurately documenting root cause of issues Experience in ticketing tools like Remedy/SNOW Must Have: Good interpersonal skills, working with non-technical resource to resolve technical issues. Call Center / Helpdesk experience Networking Skills Computer Hardware Troubleshooting experience Ability to work independently Willing to work during weekends on rotation basis POS experience Nice to have Experience with Drive through technologies. Release & Deployment tools and process Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc