Job Description :
Location: Eddville,IA/Hopkins,MN

Duration: Long term

Implementation Partner: Cognizant


Mandatory:


Plant Control Automation Systems - (Delta V, Wonder ware, GE Proficy iFix, Dematic Storage, Rockwell etc

Primarily looking for Delta V SMEs


Responsibilities:


L2/L3 support Activities - Incident fixing, Problem resolution, Service request fulfillment, Change Management, Minor Enhancements

Should be able to handle application management responsibilities such as downtime management, release management and supporting application audits

Should be able to coordinate application lifecycle and infra lifecycle

Should be flexible to work off business hours as situation demands

Should be self-motivated and good team player

Be open for site travel on a need basis


Required skills and Experience:


Experience in working with manufacturing workflow automation products & experience in manufacturing intelligence systems are desirable.

Experience in troubleshooting issues with implemented MES configuration to optimize quality and operational effectiveness

Specialist experience in installation, configuration, access provisioning, routine patching & upgrade of MES control systems is MUST.

Prior experience working in SLA based ticket/incident servicing engagement:


a. Installation, configuration, customization & enhancements of applications.

b. Participate in cross functional teams (Local site Integrators, Plant Techs, Vendors etc to resolve issues

c. Practitioner to specialist experience in lifecycle (H/W & S/W) control system applications


Exposure in real time monitoring and management tools for MES systems is desirable

Experience working with a ticketing system - Service Now/Remedy/HPSM etc.

Excellent problem solving skills

Excellent customer service skills

Good vendor communication skills