Job Description :
Job Title : OTN Engineer Location: Allentown, PA Duration: Contract Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES: Analyze Next Generation Packet Optical systems taking into consideration legacy Layer 1 transport, Layer 2 Ethernet, DWDM, SONET, Core/Edge Routers, Legacy TDM Networks In depth knowledge of industry protocols including IP, MPLS, OSPF, ISIS, BGP, VRRP, VLANs, Spanning tree, 802.1q trunking and class/service standardsQUALIFICATIONS, KNOWLEDGE, and SKILLS: Knowledge and experience working Ciena 6500 Product Family (Packet and Optical) Experience with field-based work in POPs, data centers and Central Office environments Extensive DWDM(ROADM) and SONET experience is essential Passive, active OADM & ROADM DWDM systems Broad understanding of optical theory, transport technologies and the operation of optical transport systems (including SONET, SDH, DWDM) DWDM/CWDM Juniper/BTI, Ciena, Optelian 6+ years of experience with optical network installation and maintenance for service providers (1 To adhere to quality standards, regulatory requirements and company policies (2 To provide support for on call escalations and doing incident & problem management (3 To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5 Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6 To participate or contribute on EN business in creation of proposals to drive Service improvement plans.