Job Description :

Oracle CX - Functional Consultant
We are open to Canadian Citizens and H1B candidates.  
full-time direct hire position
Remote for now and 50-75% travel after Covid

Our CX practice has grown significantly after a successful transformation from on-premise based practice to cloud based CX practice.  We are looking for a dynamic person in North America  to join our practice and help take it to the next level

Overview of Requirements
This position will be responsible for defining, positioning, and implementing solutions using Oracle CX suite of products for diverse set of our clients from several verticals. These verticals include High Tech, Industrial Mfg., CPG, Oil & Gas and Healthcare.

This position requires extensive background in CRM applications and thorough understanding of business processes related to customer engagement, service management, service execution.  Working knowledge of Sales Cloud applications and latest trends such as social interaction capabilities within service suite of applications would be required

This senior role will be leading and advising projects that involves implementation of Oracle CX suite of products. Ability to position solutions, develop consensus and deliver projects on time and under budget will be considered core strengths
This is a high visibility role that interacts with business development and other groups while focusing on delivery of services and contributing to practice development activities. 

Specific qualifications and activities for the role include the following:
Solution development and delivery
Draw from knowledge of Oracle CX (or other) product lines such as Service Cloud, Service Logistics, Sales Cloud, Marketing Cloud and Commerce cloud to design desired solution/s
Define and help develop required product extensions, integrations, and reporting to drive delivery of services
Advise multiple projects on overall solution architecture and product specific configurations to create sustainable mature solutions for our clients.
Develop referenceable clients
Demonstrate ability to manage both Fixed Price and T&M engagements successfully 
Manage project escalations independently and raise issues to executive management as appropriate
Execute projects where CX products are either part of a multi-pillar implementation or they make up the whole solution   

Pre-sales support
Help respond to RFP and RFQ questions regarding customer engagement, service management, service execution, and service planning
Position Solutions developed by Inspirage in the sales cycles
Demonstrate CX suite of products as needed
Provide content for SOW regarding solution and staffing to execute the project so that business development can complete SOWs
Participate in calls with prospects, Oracle Business development and other staff to support sales cycles

Practice development
Conduct training session/s on product configurations, CRM concepts for others in the team
Develop L1, L2, and L3 flows to describe and standard business processes related customer engagement, service management, service execution
Contribute to Inspirage marketing efforts; participate in webinars, write blogs, provide content from CX products and in general CRM space
Interact with Architects from other groups and collaborate
Lead development of PaaS solutions where we see significant product gaps in Oracle products
Help recruiting efforts


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