Job Description :

Job Title: CRM Lead

Location: Remote, Oregon

Job Type: Contract

Job Description

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2B Service Certified).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).


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Saikumar Ankinapally
Senior Recruiter
Ext : 6377

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