Job Description :
Having 8 to 10 years of experience in Oracle Cloud CPQ
Provide L2 & L3 support
Support Application configuration & setup
Experienced in environment support, Technical trouble shooting, ticket management, incident management, problem management with respect to Oracle Cloud CPQ.
Efficient in SLA Management, Service Delivery Management, continuous improvement and automation initiatives
Should have experience in SR management and interactions with OEM
Sound knowledge of upgrading CPQ applications, applying patches
Working knowledge integrations involving Oracle ERP & other applications.
Knowledge of middleware / SoA / OIC will be plus
Deploy new/revised price lists
Deploy new/revised quote templates
Deploy new UI templates
L4 support (triage with Oracle for SRs and patches related to bug fixes)
Key User/Super User training
Support Unit/ System/ Integration testing Provide Support during UAT & OAT
Strong communication and Client Facing interpersonal skill
Should be capable of independently leading support engagements
Should be flexible to handle pressure based on Project Requirement