Job Description :

  Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field

  Strong organizational skills, attention to detail and technical judgment

  Experience and creativity in troubleshooting software application problems

  Experience in SQL programming language

  Experience with Help Desk ticketing systems such as Service Now or SBM (Team Track)

  Experience managing multiple tasks & priorities to meet deadlines

  Experience in collection and documentation of business requirements and the transfer of those requirements into a sound technical solution

  Able to diagnose and solve technical or process issues and evaluate impact on business. Able to provide alternative solutions as required


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