• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field
• Strong organizational skills, attention to detail and technical judgment
• Experience and creativity in troubleshooting software application problems
• Experience in SQL programming language
• Experience with Help Desk ticketing systems such as Service Now or SBM (Team Track)
• Experience managing multiple tasks & priorities to meet deadlines
• Experience in collection and documentation of business requirements and the transfer of those requirements into a sound technical solution
• Able to diagnose and solve technical or process issues and evaluate impact on business. Able to provide alternative solutions as required