Job Description :
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Job Title: Operations/Production support Consultant
Location: Austin, TX
Duration: contract 6+months

Job Details:
In the role of Operations Manager, you will be responsible for a product and will coordinate between Account managers to resolve all issues by interfacing with the technical teams.
You will deliver high quality and ensure all SLA commitments are met and issues are proactively addressed.
You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required
5+ year of experience in IT Operations/Production support
Strong ITIL service management skills
Detecting and recording the incidents. Provide initial assessment of categorization and prioritization for reported incidents. Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents (Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact) and assigning the appropriate technical team or subject matter expert to restore/resolve services. Ensure that proper initial incident Delivery provided to end-user or customer. Search database containing records of problems, symptoms and resolutions
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
Have good understanding in infrastructure technologies like (Linux, Servers, Middle-ware, and Networking, etc
Must be detail oriented, committed to deadlines and have solid verbal and written communication skills.
Strong coordination skills with multiple stakeholders
Leadership driving production issues to resolution.
Work with technical teams to ensure maintenance coverage for all relevant IT infrastructure.
Structured method of moderating P1/P2/Major incidents with complete control of troubleshooting, communication with all stakeholders from business, management and technical teams.

Preferred
Strong documentation & reporting skills
Excellent Communication

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile.

These include:
Good Analytical skills
A high degree of initiative and flexibility
Excellent verbal and written communication skills

Must Have Skills:
1. Infrastructure support and production support. Working in shifts, on call support

Detailed Job Description:
5 year of experience in IT OperationsProduction support Strong ITIL service management skillsDetecting and recording the incidents.
Provide initial assessment of categorization and prioritization for reported incidents.
Sending periodic notifications to all the stakeholders for Severity1 and Severity2 incidents Severity 1 is the incident of highest impact and Severity 4 are the incidents with lowest impact and assigning the appropriate technical team or subject matter expert to restore resolve


Minimum years of experience: 5+