Job Description :
Position: Operations Manager (Project Manager)
Location: Jefferson City, MO (100% onsite)
Duration: 2-3 years contract 

As the Operations Manager, you are responsible for the ongoing support and maintenance of an Enterprise Data Warehouse Business (EDW) Intelligence Solutions, consisting of Analytics, Data Governance and Master Data Management, for Watson Health Government Health and Human services agency clients.

 The Operations Manager is responsible for the effective and successful management of all the EDW operational components including maintenance, updates, and changes. The Operations Manager works closely with account leadership and the project team to implement, execute, and refine operational procedures for the effective ongoing support of the EDW and corresponding tools. The Operations Manager manages and coordinates with the team to ensure established project management methodologies are adhered to throughout Operations such as Change, Resource and Quality Management. The Operations Manager guides development of the Operations Manual and the utilization of procedures that conform to Client Contract requirements, including Reporting, Service Levels and Performance Guarantees (PGs). The Operations Manager works with the systems manager and project staff, and actively participates in multi-disciplinary solution sessions as well as contributes toward cost estimations, system upgrade efforts, and project work. The Operations Manager serves as a key contributor across multiple collaborative and fast-growing teams as well as leads and mentors other staff.

 As the Operations Manager, you will interact directly with the customer, account/contract management, and third-party vendors to ensure your work is successful while providing executive status on key performance metrics to internal/external stakeholders and executive sponsors.

 Essential Responsibilities: 

  • Serve as the primary liaison with the Client Business Units and organizational IT Support
  • Manage the daily operations and operational staff across the various tools sets in use to support the contract.
  • Manages operational readiness reviews for new DDI releases.
  • Makes certain that operational turnover has been completed prior to go live.
  • Makes certain that operational automation has been setup and tested prior to implementation.
  • Prepares and communicates operational and system updates to user community.
  • Manage Technical Integration and Technical Operations and Maintenance team
  • Manage the design, develop, integration, defect management, implementation, and operations for modifications and enhancements.
  • Maintain quality control through establishing and maintaining technical operations standards.
  • Provide guidance and insight to upper management and procure buy-in
  • Delegate technical responsibilities and monitor progress of projects
  • Work closely with Account Executive managing the Operations and Enhancements stage of the contract, including but not limited to Operations and Enhancement stage deliverables.   
  • Conduct regular status meetings with all necessary stakeholders.
  • Identify and foster areas for growth and improvement within the team.
  • Participate and provide support as needed for CMS module certification activities.
  • Participate in cross-vendor meetings and discussions related to operational activities.
  • Ensures and provides reporting to the Client covering Incident Management, Resource utilization for modifications and changes and performance to contract service levels.

Successful Candidates will possess the following:

  • Minimum 5 years Medicaid, MMIS or related experience with a state agency
  • Demonstrated experience directing multi-disciplinary technical teams managing EDW solutions.
  • Demonstrated experience with Operations Stage Management Plans
  • Project management experience, desired
  • Demonstrated interpersonal skills and the ability to collaborate with technical teams, operational managers, project management, client management and customer stakeholders.

Required Professional and Technical Expertise:

  • Minimum 7 years’ experience in managing a complex, multi-faceted operational environment including organizational units, fiscal agent operations or call centers preferably for a State Medicaid Agency
  • Experience must involve directing multi-disciplinary technical teams producing and maintaining integration solutions.
  • 3 years’ experience in project management
  • 3 years’ experience with the Capability Maturity Model Integration (CMMI)
  • Proficient in excel, power point, JIRA, and web technologies.
  • Excellent written and oral communications

Preferred Professional and Technical Expertise:

  • Preference given for experience in managing enterprise state-level projects, either having delivered projects to a state or worked in state government delivering healthcare projects.
  • Preference given for Medicaid, MECT and MITA experience along with CMS XLC and ITIL
  • Preference given for experience in healthcare related projects, preferably specific to CMS requirement driven criteria, Medicaid Management Information System (MMIS), Decision Support System (DSS), eligibility systems, and/or enrollment systems.
  • B.A./B.S. in Business Administration, Computer Information Systems, Nursing, Accounting, or related field
Experience with Medicaid, Medicaid Enterprise Certification Toolkit