We are seeking an experienced IT Operations Lead Specialist to oversee daily technology operations, manage infrastructure reliability, and ensure seamless support across enterprise systems. This role requires a strong leader who can drive operational excellence, optimize processes, manage technical teams, and collaborate with cross-functional stakeholders to maintain high system availability and performance.
The ideal candidate has deep hands-on experience managing IT operations in complex environments, a strong background in infrastructure and service management, and the ability to lead incident response and problem resolution.
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Lead and manage day-to-day IT operations, ensuring stable and secure infrastructure performance.
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Oversee system monitoring, capacity planning, and performance optimization activities.
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Direct and coordinate incident, problem, and change management processes.
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Manage and mentor IT operations teams, including network, systems, and support personnel.
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Establish and maintain operational standards, documentation, and best practices.
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Collaborate with cybersecurity, engineering, and application teams to support business initiatives.
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Ensure compliance with regulatory, security, and auditing requirements.
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Drive root-cause analysis and continuous improvement initiatives to increase uptime and efficiency.
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Manage vendor relationships, contracts, and support escalation activities.
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Oversee backup, disaster recovery, and business continuity strategies.
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Monitor SLAs and KPIs to deliver measurable service quality.
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12+ years of experience in IT operations, infrastructure, or systems administration roles.
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Proven experience leading IT operations teams in enterprise environments.
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Strong understanding of networking, servers, cloud infrastructure, virtualization, and storage technologies.
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Hands-on experience with monitoring and automation tools.
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Background with ITIL or similar service management frameworks.
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Strong capability in incident, change, and problem management processes.
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Excellent analytical and troubleshooting skills.
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Experience with disaster recovery planning and execution.
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Strong communication and leadership abilities.
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Bachelor's degree in Computer Science, Information Technology, or related discipline.
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ITIL, PMP, or relevant technical certifications preferred.