Patton Labs
Wixom, MI
Post Resume to
View Contact Details &
Apply for Job
Job Description :

JOB DESCRIPTION:

  • The Operations Business Analyst role helps deliver business focused Salesforce.com and other process solutions by partnering with key customers, subject matter authorities, and users to understand their needs, goals, and aspirations.
  • The Operations Business Analyst will elicit business requirements and translate them into information the project team can use to design and develop process improvements and solutions. The Operations Business Analyst will use their knowledge of the business and Salesforce.com to recommend additional improvements that would be beneficial to the customer.
  • The ability to build excellent relationships is a key trait for an Operations Business Analyst as they are the conduit between the business and the project team.
  • They will help the project team understand what the business needs and why it is important while helping the business also understand system capabilities and how it can be used to help achieve their vision.

RESPONSIBILITIES:

  • Elicit, analyze, specify, and validate the business needs of customers by evaluating and recommending system/process improvements to improve productivity and close process gaps
  • Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas within SSD/Solutions were directed
  • Consult with customers and senior leadership to provide analysis and mentorship on a variety of performance and process related topics while communicating timelines and setting expectations
  • Maintain and update process maps/wireframes and documentation in central provided location, keeping current on any changes
  • Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities
  • Evaluate completed process improvement projects to identify and implement best practices and lessons learned
  • Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; escalates appropriately

QUALIFICATIONS:

  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Salesforce.com experience (Certified Admin a plus)
  • Continuous improvement mindset and approach
  • client base/financial services industry knowledge a plus
  • 3-5 years of Microsoft Excel, Access, & PowerPoint experience
  • Ability to educate, advocate, and negotiate at all levels
             

Similar Jobs you may be interested in ..