Job Description :

Title: Telecom Engineer

Description:

  • The Telecom Engineer is a key member on Medline's Network Core and Telecom Team.
  • This position includes providing daily operational activities such as planning, maintenance, support and troubleshooting of Avaya Enterprise Telephony systems.
  • The role will collaborate with vendors, operational staff and peer organizations to ensure the stability and integrity of that system.

Major Responsibilities:

  • Responsible for the overall quality of the Telecom team's output, including diagnosing and correcting root process or procedural problems contributing to any quality issues.
  • Responsible for Telecom operations, programming changes, new hire setup, contact center changes.
  • Hands on experience with Avaya Enterprise Telephony systems.
  • Experience with Cisco routing and switching.
  • Perform project management duties for departmental projects.
  • Develop and maintain documentation for Telephony, Business Continuity and Disaster Recovery.
  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
  • Reviews and responds to trouble tickets generated for the team by the corporate helpdesk; works with end users through resolution as necessary. Also, maintains customer rapport by listening to and resolving concerns; answering questions.
  • Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
  • Create process and technical documentation.
  • Maintains safe work environment by following codes, standards, and legal regulations.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Updates job knowledge by participating in educational opportunities; reading technical publications.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education:

  • Bachelor's degree in Computer Science, similar technical field or equivalent practical experience.

Work Experience:

  • Some experience with network management and security solutions desired.

Knowledge / Skills / Abilities:

  • Have a passion for technology and with superior customer service skills.
  • Must be detail oriented.
  • Experience with hosted cloud service (UCaaS)
  • Knowledge in Avaya systems (Aura System/Session Manager, CM, CCE, CMS, AAM, SBCE, IP Office) a plus.
  • Knowledge in TDM, SIP, H.323, VOIP highly desired.
  • Working knowledge network technologies such as MPLS, SONET, DS3, T1's, and LTE along with basic routing and switching a plus.
  • Experience with Hosted PBX, VOIP, Conferencing, and Unified Communications
  • Contact Center Services experience a plus.
  • Demonstrative organizational skills with the ability to multi-task.
  • Effective and professional interpersonal, verbal and written communication skills required.
  • Strong analytical and troubleshooting ability with appropriate detail orientation.
  • Positive, solution-oriented attitude.
  • Ability to work efficiently and productively with minimal direction or guidance.
  • Some travel may be required.
  • Physical Demands: A description of physical demands would be appropriate. Candidate must be able to lift and move equipment up to 25 lbs. Must be able to install and route cables inside of equipment rack cabinets and small equipment rooms.
  • Occasional extended work hours and weekends required for maintenance activities.
             

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