Hybrid role, must be local
Qualifications:
* Bachelor's degree
* Preferred CBAP certified or willing to get certified within one year
* At least five years of work experience in a related field
* Must possess IT industry knowledge, including experience in business analysis
* Can gather effective business requirements for system modifications
* Must possess well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity to interpret complex concepts and information
* Must possess a passion for delivering excellent customer service
* Ability to adjust approach to meet all types of customer communication styles, preferences, and management levels
* Proficiency in translating technical verbiage and complex processes into business-friendly terms
* Must possess exceptional and clear interpersonal, written, and verbal communication skills
* Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner
* Must be a self-starter and be highly flexible and adaptable
* Must be highly organized and have excellent follow-up skills
* Must be comfortable with challenging the status quo and championing change
* Ability to work well with others, promoting healthy relationships and building strong team dynamics
* Ability to prioritize work and meet deadlines while delivering high-quality outcomes
* Ability to understand the impact of changes in business strategy
* Ability to think abstractly, identifies patterns, and generates ideas and solutions
* Maintains a calming demeanor in fast moving situations
Responsibilities:
* The Business Analyst provides customers with a high quality and consistent level of proactive and professional IT service, to maintain the technology needs that run their businesses.
* The business analyst will work to create and maintain positive customer relationships that foster open communication, reliability, trust, and service loyalty.
* Additionally, the Business Analyst's assignments are varied and complex, requiring initiative, judgment and critical thinking.
* Management throughout the lifecycle of the delivery process
* Consistent generation and delivery of acceptance criteria for business requirements
* Ensure a successful transition to the Support
* Produce deliverables in alignment with documentation standards
* Accountable for managing and delivering the support requests for assigned Business Unit and related requests.
* This includes the planning, troubleshooting, solving, and communicating of a variety of requests, incidents, and problems independently within multiple areas.
* Collaborate with external and internal customers and vendors to analyze business needs and work with teams on solutions.
* Cross-training to learn applications across the assigned Business Unit application portfolio.
* Learn the processes and tools needed to perform the role effectively.
* Serve as the conduit between the business partners and the technical team through triage, research, requirements, testing, and support.
* Collaborate with technology teams, business teams, vendors, and subject matter experts to perform daily activities.
* Identify the business impact of system issues and facilitate communication as appropriate to stakeholders.
* Lead assigned initiatives.
* Communicate status, issues or risks to management and stakeholders.
* Perform on-call responsibilities including nights, holidays, and weekends.
* Minimal travel may be required.
* Document business, system processes and requirements when applicable.
* Engage and communicate with senior management as appropriate.