Job Description :
Job: Office 365 Analyst
Location: Raleigh, NC


Required Experience:
Knowledge, Skills, and Abilities:
At least 3 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications
Project management experience implementing and maintaining Office 365 solutions that focus on workflow, document management, and content creation for web-focused business teams.
Knowledge of Microsoft SharePoint
Knowledge of Microsoft Security using Active Directory, Azure AD, and Office 365 Online groups
Knowledge of Windows Operating Systems, Microsoft SQL, Microsoft IIS, Microsoft Internet Explorer, and network concepts
Experience in the development of technical and user documentation
Basic scripting and development skills using PowerShell
Demonstrated focus on customer service skills and ability to communicate clearly and effectively to a wide variety of audiences
Ability to multi-task and set priorities within tight timelines and high client expectations
Strong analytical, project management, customer service, and team-oriented interpersonal skills
Critical thinking and problem determination skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
Ability to identify deficient processes/procedures and assist in the development and implementation of solutions
Ability to maintain a high level of confidentiality

Preferences:
Associates Degree in an IT related field
At least 5 years' experience in Information Technologies, or another related area with experience supporting Office 365 applications in a higher education environment.
One or more Microsoft O365 Certifications such as Developer Associate, Modern Desktop Administrator Associate, Teamwork Administrator Associate, Fundamentals or Enterprise Administrator
ITIL Foundation Certification