Job Title: O365 Intune Consultant
Duration: 12 Months
Location: New York US
WFH available due to COVID : Remote till Covid
Job Description:
The End User Engineer role focuses on both tactical (short-term) and strategic (long-term) end point design and architecture required to support key projects and program delivery as well as End User Support. The role proactively encourages solutions that reduce management overhead and increase security, usability, and reliability of our systems. This role is responsible for providing engineering support to client-facing and infrastructure systems in the end user computing environment and will work closely with other technology and business teams.
Responsibilities: - Leads efforts in providing technical expertise and guidance in the Global End User Engineering group.
- Identifies, designs, develops, and tests End User Computing management systems
- Is accountable for overall design of solutions including process and technology
- Validates that the solution and supporting designs utilize enterprise components appropriately
- Works with project managers to set deliverables in accordance with our internal strategy
- Provides expert and creative solutions to End User Computing hardware and software challenges; Researches and responds to inquiries based on processes, policies and standards; escalates issues as required
- Implements project planning and assigned tasks, preparing and maintaining project schedules, technical reports and updates as required by management.
Additional role specific skills: - Expertise with Virtual Desktop Infrastructure, and infrastructure in the cloud
- Expertise in networking, including knowledge of subnets, routing, firewalls
- Understanding of MDM technologies like MobileIron or InTune
- Advanced knowledge of a range of diagnostic utilities. Expert troubleshooting skills.
- Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
- Exceptional interpersonal and leadership skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills, attention to detail, manage tickets.
- Ability to present ideas in a user-friendly, business-friendly and technical language.
- Ability to work calmly under pressure and meet deadlines; solve problems requiring creativity, initiative and drive; self-motivated and enjoys a sense of pride in their accomplishments
- Maintain professional, healthy relationships with all fellow team members and management and demonstrate awareness of support issues/needs as they apply on a company-wide and business basis; adept in creating/maintaining documentation to support, enforce standards, policies and processes.
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