Job Description :
Position Title: NOC/ Data Center Technician
Location: Winchester, VA
Duration: 6 Months+
Number of positions: 3


Hours: Mon – Fri 11:30AM-8:00PM, with some possible on-call or after hours support
They will be 4x10 shifts, Sun-Wed Wed-Sat 0430-1500 1130-2200 2000-0630

Provide onsite technical support and monitor the client’s data center and equipment to ensure
continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems
when detected. Interface with various support teams and vendors to ensure appropriate resolution
during system outages or periods of reduced performance. Able to innovate and make decisions on
his/her own, but also know how to take direction when it is given, paying attention to all details
involved.

Responsibilities
Respond to alerts and alarms, identify and correct problems.
Utilize multiple monitoring applications to ensure optimal system performance – like HP BSM and SolarWinds.
Create and work on tickets in an IT Service Management application for customers and escalate issues as needed.
Troubleshoot and escalate incidents and problems
Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria.
Provide status reports on active or resolved issues
Follows established policies, procedures and guidelines
Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations.
Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure.
Data Center staging, deployment, and logistics/asset management support.
Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc
Network installation & maintenance (rack & stack, cabling, parts replacement, etc
Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting.
Site builds & refreshes, while meeting current quality standards
Installation and running of data cables during the installation of new equipment
Work with others to update and document procedures
Write, and maintain, detailed site reference documentation
Work in a noisy areas with hotter and colder temperatures than standard office environmental conditions.
Lift equipment weighing 50 lbs.
Perform other tasks or duties as assigned or based on need

Qualifications – knowledge, skills, and abilities
Basic Data Center / IT Operations experience
Software & Hardware tools utilized to perform day to day Data Center functions
Knowledge of LAN/WAN topologies, protocols, and standards
Must exhibit excellent communication and grammatical skills
Demonstrated analytical and problem solving skills
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed.
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)
Familiar with network cabling (types, distance limitations, testing, connectors, handling)
Familiar with electrical & optical transceivers (SFP+, QSFP+, DAC, CFP2, DWDM)
Familiar with server hardware and components
Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
Familiar with datacenter design in relation to heat dissipation and air flow
Meticulous and obsessive about organized cabling
Detail oriented and organized

Desired:
Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience.
CCNA or CCNP certifications
Experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches.
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues.
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems.
Advanced skill in diagnosing and troubleshooting issues
Advanced research, analytical, and problem solving skills

Hours
Mon – Fri 11:30AM-8:00PM, with some possible on-call or after hours support