Job Description :
Detail JD : At least 3 to 5 years of experience in Cisco IPT call center environment Basic understanding of CUCM , Cisco unity connection and UCCX Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Good understanding of Unity Connection Voice mail services. Good understanding of VoIP, MGCP, H.323 and SIP services. Good Knowledge of Script editor , Finesse, CAD and IVR call flow . Good communication skills. Open for 24x7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting bridge. Expert level experience in handling Cisco IP telephony Network Infrastructure. independently resolve tickets within SLA Adheres to standard operating procedures / work instructions Follow the escalation process Follow the shift hand-over process Update worklogs Update the knowledge base Technically upgrade across versions of environment when required Ticket Monitoring On - call support Opening Bridge Call KEY TECHNOLOGIES: CUCM & Unity connection SIP, MGCP and H.323 gateways. UCCX and Calabrio Basic scripting knowledge of UCCX