Job Description :
The position will be responsible to service and maintain the Nortel Blue PBX and Cisco Call Manager infrastructure.
Provide administration and support for telecom service requests received via service tickets and performs, installs, moves, adds, and changes (IMAC), handling moderately complex issues.
Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components
Hands on experience terminating on BIX with tools & using telephone butt set
Responsibilities extend to secondary systems such as Call Pilot voicemail, Symposium, Contact Center Express, voicemail system, NORTEL 81C PBX and AVAYA VOIP systems; Call Express voicemail system.
Knowledge of Cisco Communication Manager (CUCM), Unity Connection, IM & Presence, UCCX, Cisco Jabber, and Expressway products.
Managing cisco phones & voice mail boxes
Troubleshooting skills with of CS1000E PBX and associated system elements
Troubleshooting skills with CS1000E, Sig Servers, Network Routing Server, Sip Proxy Server, and MAS Media Server
Experience supporting and maintaining PRI or SIP voice connections for both PBX environments
Expert troubleshooting skills for service provider PRI circuits.
Experience on supporting wireless devices and activation of those devices
Expert understanding of IP data, voice, and video networking concepts and systems is preferred
Call Manager, Unity, Express Gateways , Jabber W/ AD Integration
Nortel MICs, CICS and BCM
Interfaces with Paging equipment
Analog devices (Fire Buglar, Western Union)
Interfaces with In house developed IVR/VRU
POTs Lines
Cisco, Toshiba, Avaya and Nortel Systems w/ Voicemail
US phone system BE-7000, VG-300 & 200, Cisco 6000, 7000, 8000 series.

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