Job Description :
Position: Network Voice Calabrio Implementation Engineer Location: Erlanger, KY Duration: Contract Rate : $ Negotiable Job Description: Deploy and configure Calabrio's WFO Suite of products; including QM, WFM and Analytics Self-directed and able to work independently to meet deadlines Knowledge of Microsoft Windows Server operating systems and Active Directory Consult and validate solution designs Provide remote and/or onsite support for software installations IP Telephony (Cisco) troubleshooting Knowledge of UCCX and CUCM Knowledge of Microsoft SQL installation and configuration, as well as best practices Develop and review Help Desk best practice implementation processes Document field-discovered software defects for software development teams Excellent verbal and written communication skills Excellent organizational and time management skills Strong research and consultative skills VMWare knowledge a plus

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