Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: Network Support | System Support Technician (L1/ L2) Location: Austin TX Full Time permanent Salary: Negotiable Project Type Network/Application/System/Infrastructure support L1/L2 support for On-Net tunnels and primary routers Proactive monitoring using HP OpenView (HP NNMi) Troubleshooting of managed routers and switches. Troubleshooting connectivity issues of T1 & Ethernet Circuits. Deployment configuration of routers for existing customers Provide L1/L2 support for alarms generated though above-mentioned applications. Receives alarms through email and acknowledge accordingly as FCFS. Provide timely and effective communication while working on alarm emails. Once Ticket created, assign tickets to the respective team of Cloud NOC for L2 troubleshooting. Team will be doing initial L1 troubleshooting for the alarms received and fix/provide solution wherever applicable. Coordination Cloud NOC team wherever applicable. Communicate with various team of Network Systems and other departments as well as external Carriers to resolve and prevent issues. Provide timely and effective resolution based on SLAs Serve as escalation point for Cloud Support Engineers to resolve network issues. Effectively communicate status to customers and internal staff Documentation of trouble resolution in trouble ticketing system Create and update technical documentation. Configuration/implementation, installation and activation/testing for end customer's devices. Support for end customer's devices - installations and troubleshooting Managing user accounts and monitoring employee terminations in the Tools Manage Customer contact information User accounts and alert profiles Validating and updating Address and Equipment entered in various tools Advise on firewall requirements and end device security concerns Organize Upgrades and software patches Identify and report product issues or defects to the respective vendor company. Manage Alarm Monitoring Thresholds Skills: Network Support Technician, System Support technician, Application support, Cloud Support, Routers, Switches, NOC, network operations center, Network Admin, Network Engineer, System Engineer, System Admin If your skills match our requirements, Click here to Apply. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc