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Pantheon Inc
Katy, TX
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Job Description :
Primary Must Have Sills
Experience with : Juniper, Arista and Palo Alto, Layer 1, Ticketing, Cabling Principles


Monitor and act upon incoming tickets to address client’s requests and issues in a timely matter
Monitor, report and keep our global network infrastructure running smoothly (includes Campuses, Data Centers, POPs, Studios, Cloud Environments, Postproduction Facilities and Postproductions Houses)
Pre-stage, load and configure diverse network devices (Firewalls, switches, access points, routers, load balancers, network appliances, etc
Deploy network infrastructure in diverse physical locations
Troubleshoot and isolate client issues related to network, storage, systems, digital media, video streaming, cloud and application environments
Work with team members to deploy, and operate infrastructure globally to support the movie production and distribution process
Follow and implement Engineering Change Orders and/or Methods of Procedures with minimum or no supervision
Generate quality documentation on network issues, changes, updates, root cause analysis, troubleshooting techniques and network analysis including diagrams/templates. Exercise consistent rigor in maintaining documentation

Basic Qualification
Minimum of 2 years of experience in network operations for a Studio or Enterprise in a 7x24x365 environment. Normal hours and business days apply, but must be available to work after hours, weekends and some holidays as well as providing on-call support on a rotation basis will be required
Experience working with ticketing systems to resolve network inquiries
Experience configuring diverse vendor network gear (Juniper, Arista, Palo Alto)
Experience with hardware specifications in a multi-vendor network environment (Juniper, Arista, Palo Alto)
Experience troubleshooting layer 1 issues
Experience conducting network physical work in LAN Closets and Data Centers
Familiarity with cabling standards and theory (copper and fiber optics)
Experience troubleshooting wireless issues
Understanding and experience reading, analyzing and troubleshooting network protocols (TCP Dumps, PCAPs, NetFlow, JFlow using Wireshark, Plixer, etc
Understanding and experience reading, analyzing and troubleshooting Syslogs
Working experience on network theory and services (TCP/IP, UDP/IP, 7 layers of OSI, DNS, DHCP)
Mid-level expertise with VXLAN, STP, MCLAG, LAG, AE
Experience implementing/maintaining monitoring and alerting for production systems
Previous exposure to Local and Networked File Systems (NFS, SMB, DFS, NTFS)
Understanding of Network Security principals and best practices

Preferred Qualifications
Experience with network scripting/automation
Experience with configuration management systems such as Ansible or Terraform
Experience supporting VPN environments
Experience developing automated methods to mitigate and remediate network events and minimize operational complexity
Experience deploying and supporting Media Production environments with a Studio or Postproduction House

Client : Entertainment Sector