Job Description :
Network Engineer
Brewton-AL
12 Months
Phone and webex
AT&T
Kindly fill up enclosed form and send back asap
seeking candidates for a Network Engineer. The position is located in Brewton, AL. The assignment is for one year but could be extended. Selected candidate will go through background checks and drug testing. Candidate must have a minimum of three (3) years’ experience with network administration tools, software, operating systems and hardware components.
Candidate Description
The Tier 2 Engineers have specialized in one or more vertical technology disciplines but will also be versed in other IT service delivery technologies. The Tier 2 Engineers perform testing, analysis and restoration of failed production services to customers and users. When new technologies and/or IT Services are added to the environment, the engineers are responsible for creating acceptance criteria and testing new service/technology supported by the CCMS Service Desk. A primary function of this position is to monitor and sustain the SLAs (Service Level Agreements) as well as the growth and capacity planning aspects of the IT services.
Tier 2 Engineers provide support to the Tier 1 Service Desk, taking calls during high-volume times. They assist in customer service status calls and with other communication such as notifications and escalations.
Network Engineers are responsible for:
o Resolving service-impacting events/incidents.
o Escalating incidents to Operations Management/Directors.
o Engaging support of the CSIRT (Computer Security Incident Response Team) when necessary.
Responsibilities
Monitor ongoing operations and IT service infrastructure performance with applications set to anticipate IT service problems.
Monitor and pick up service tickets within customer SLAs.
Interpret console messages and perform required actions.
Perform IT service problem isolation and determination.
Respond to problems that are escalated by Service Desk Tier 1.
Initiate corrective action within scope of knowledge and authority.
Assist with network troubleshooting.
Develop network capacity plans.
Implement network bypass/recovery/backup procedures as required.
Maintain knowledge of technology used, as well as new technologies that may be used in the future.
Create criteria for acceptance of IT services and/or managed elements, for proactive monitoring and management.
Validation of new IT services and/or managed elements in the IT environment.
Acceptance/ coordination of new IT services and/or managed elements in the IT infrastructure.
Use network diagnostic tools.
Use and provide input to database(s) for problem and inventory control.
Perform testing and maintenance activities as required.
Serve as the customer interface for scheduling network changes, and the coordination of the Change Management process with the customer.
Mentor Tier One Service Desk personnel and provide training to same.
Qualifying Experience and Attributes
Bachelor’s degree or equivalent work experience.
Experience in designing and implementing Virtual Environments.
Minimum of three (3) years’ experience with network administration tools, software, operating systems and hardware components.
Proficient in IT infrastructure technologies:
o Routers, Switches, WAN, LAN, TDM, VoIP, Telecomm, and other internetworking technologies.
o Windows and UNIX based servers; Windows Server 2012 and up, Solaris, AIX.
o Oracle, SQL, Lotus Notes, and other RDBMS.
A minimum of three (3) to five (5) years in providing support on Windows, UNIX, or LINUX with significant exposure in internetworking technologies.
Thorough understanding of TCP/IP—addressing, routing protocols and transport protocols (UDP and TCP
Proficient in the use of network management tools, primarily for fault management purposes.
Complete understanding of escalation, incident management and change management processes and procedures.
Prior training in concepts of network and systems operations.
Understands network performance analysis and capacity planning best practices.
Thorough understanding of performance impact of network configuration options.
Proficient in the operation and use of management tool set including fault, configuration, performance, and security tools.
Proficient in the operation and use of sophisticated diagnostic tools (i.e. Sniffer, RMON tools, etc.
Understanding of vendor and industry standards and procedures for their respective technical specialty.
Able to provide technical leadership to less experienced personnel either individually or as part of a team.
Possess good communication, writing, and interpersonal skills.
US Citizen and must be able to pass background check(s)
Preferred Experience and Attributes for Network Tier 2 Engineer:
Possess Cisco certification: CCNA or better preferred.
Other vendor certifications (Juniper, Checkpoint Fortinet, etc are desirable.
SANS certifications are desirable.