Job Description :
Hello,

We have a very urgent requirement below,

Role: System Admin / IT Support (Contract to Hire)
Location: Buffalo Grove, IL OR Scottsdale, AZ

Job Description:
Possess problem-solving and analytical skills that will help triage production support incidents and provide timely resolution while reducing MTTR
Perform ITIL functions including but not limited to Incident, Change and Problem Management.
Perform incident trend analysis, Root Cause Analysis (RCA) and defect elimination planning.
Act as the primary support liaison with 3rd party vendors and manage them.
Maintain the application patching updates, vulnerability remediation, maintain certificates and adherence to security and compliance
Maintain support documentation, perform disaster recovery and capacity management
Develop code to resolve software defects.
Lead service delivery projects and approve project design and production turn over kits
Monitor the applications daily and close any monitoring gaps
Support 24*7 on-call rotation


Required Qualifications
5+ years’ experience working within a large call center operations infrastructure team.
5+ years’ experience with Java, Oracle (11i/10g/9/8i), and J2EE technology stacks with EJB, XML, and Unix.
5+ years’ experience in application development (SDLC, Agile) or a technical operations environment.
3+ years in Web Technologies like HTML 5, JavaScript, JQuery, Angular JS, Ajax, XML, Web API Service, REST API
2+ years in a production support role
Strong knowledge in any one of the major IVR platforms like Nuance, Avaya, Cisco. Nuance Voice Platform (NVP) is highly preferred.
Good understanding of Telephony protocols like SIP, VOIP, etc.


Preferred Qualifications
Minimum 3 years of working experience with Windows applications and Windows Operating Systems (OS
Experience with Unix/Linux OS.
Strong written and verbal communication skills and ability to interface effectively with team members, or IT groups and business users are required.
ITIL experience.
Experience with SQL scripts, functions, stored procedures, cursors, triggers and packages, Advanced PL/SQL objects, and bulk collections.
Experience with MQ series, Web Services, and CICIS/DB2.
Experience with working in a consulting capacity.
Knowledge of Oracle DBA concepts. Knowledge of Maria DB and SQL Server is a plus.
Knowledge of PBM industry




Thanking you