Job Description :

Elicit and capture the technical requirements for FCRM implementations.
Work with project team on functional and technical components of the implementation project including product configuration, interfaces, installation and testing.
Serve as the primary client interface from a technical perspective.
Recommend hardware configuration and hardware sizing. Convey general information to the client concerning platform compatibility and other technical standards of the solution.
Install the solution at the client site, including configurations.
Conduct on-site and off-site technical training for customers. Create and maintain installation and training documentation.
Identify, investigate and resolve technical problems given the established severity level and work in conjunction with the client and development team to resolve technical roadblocks.
Determine technical and business impact analysis of customer specific customizations. Work with product development to come up with appropriate approach for customer specific customizations.
Advise clients on security matters, performance considerations, and overall integration into the client IT infrastructure.
Document all pertinent installation information for all implementations.
Work closely with Development team to provide input and receive continual training.
Provide input to management for resource utilization, process optimization, staffing needs, management planning activities, etc.
Perform other duties as required.

Primary Skills and Attributes:

Ability to understand technical requirements and challenges with a strong knowledge of SQL Server databases, networking and Windows operating systems.
Experienced in discussing and analyzing business and technical topics.
Creativity in identifying and implementing solutions to meet business requirements.
Strong verbal and written communication skills.
Experienced and proven skills working with clients in complex business environments
Capable of understanding situations that are less than fully defined and detailed, exhibiting the ability to bring clarity to ambiguous situations.
Significant experience in adhering to or improving procedures and processes required for the effective implementation of projects.
Ability to multi-task and prioritize to accomplish workload efficiently.
Ability to work effectively with a diverse group of internal and external stakeholders
Proven ability to work under significant project pressure and meet internal and external deadlines
Ability to operate and show initiative under minimal supervision


Bachelor’s degree in Computer Science, Information Technology or related field
10 or more years of experience with technology related projects.
Strong background in technical analysis and installations, preferably within a financial/banking or insurance environment.
Expert in Microsoft Technology Stack.
Proficiency in SQL Server and SQL/T-SQL is a must.
Expert in Windows Server.
Proficient with Microsoft IIS web servers and web services (SOAP
Experience using SSIS, SSRS, and SSAS.
Programming experience in Visual Basic or C# a plus.
Knowledge of computer networks, networking and hardware.
Software testing experience and defect tracking.
Knowledge of project management methods.
Experience with financial crime products.
Ability to travel up to 40%.