Job Description :
Job Title: MS Exchange Consultant
Location: Cleveland , OH
Duration- 12+ Month (Long Term)
Responsibilities:
Job Requirement
* In-depth knowledge and working experience on Exchange 2007, 2010 and 2013, 2016, O365, Lync, Skype for business\Teams.
* Candidate should be capable of handling team members, mentor them and be the technical point of contact for internal and customer.
* Monitor, Administer, Troubleshoot and provide L1/L2/L3-Server Level of support for Email infrastructure hosted on Microsoft Exchange Server 2003/2007/2010/2013, O365 for a user base spread across multiple environments and time zones.
* Should have experience with managing ProofPoint environments
* Responsible for Incident Management i.e. troubleshooting and leading critical or urgent issues on email and mobility infrastructure, and driving them to resolution as per the agreed SLAs with customer.
* Performing successfully configuration changes to the infrastructure within the defined maintenance schedules. E.g., OS and Application Patches Roll-Ups, Upgrades, etc.
* Perform duties such as Setting up Mailboxes, Device Enrollments / Mailbox Restorations - Disaster Recovery / Redundant Environment Setup / Configuration / Administration, Scripting Languages: PowerShell.
* Support Knowledge Management initiative and assist Problem Manager with creation of SOPs/ KBs for Known Error Database.
* Keeping updated with the latest features and solutions for the products supported, and up-skilling as and when Program demands.
* Ensure 24x7 availability and ready to do rotational shift.
Skills:
* Candidate should have a solid knowledge and experience on Exchange, Skype\Teams, Microsoft Exchange 2007/2010/2013/2016 & O365 administration, management and troubleshooting, for Clients/users spread globally.
* Candidate should be well aware and experienced in Skype\Teams, Exchange 2007/2010/2013 concepts and features such as High Availability DAG, Clustering, Disaster Recovery, Backups, SIP Federations, Transport & Routing, etc.
* Mush have a good knowledge on Active Directory, DNS, DHCP and Group Policy Management
* Experience in supporting and troubleshooting Windows Server 2008 to 2016
* Experience with managing Proofpoint Mail gateway solutions
* Proven experience with Operations and Process control knowledge, such as ITIL and Six Sigma concepts.
* Candidate will be responsible for Change Management activities such as application/OS upgrades, monthly Windows patching activities, etc.
* Experience in maintaining systems in a virtual environment.
* Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
A team player with ability to maintain composure in a fast-paced environment