Duties
· Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
· Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.
· Develops and maintains Business Process Procedures (BPPs) and other documentation.
· Aids end users by troubleshooting, analyzing, and resolving concerns regarding enterprise systems, solutions, and processes.
· Participates and/or assists in training of end users regarding their specific systems and processes.
· Develops, maintains, executes, and validates test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
· Conducts reviews and comparisons of current business processes with the best practices to determine where business process or system changes are necessary.
· Monitors business systems and business processes to identify and recommend opportunities for process improvement.
· Reviews changes to legislation, contracts, regulations, business operational procedures or systems that may impact the Commission. Determines what changes may be necessary to incorporate within enterprise systems.
· Utilizes various software and/or technology tools to perform job duties.
· Performs related duties as assigned.
· Perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, unit testing, and implementation.
Desired Experience
· Experience building Customer oriented Dynamics applications.
· Experience in mapping and documenting customer journeys.
· Experience with Computer Telephony Integration (CTI)
· Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system.
· Experience with importing and exporting data from/to MS Dynamics.
· Experience with setting up Power Automate and MS Flows.
· Experience in using Knowledge Base and smart assist functionalities available in Dynamics.
· Experience with system configuration and deployments.
· Experience in standard D365 Online development – forms, fields, views, dashboards, workflows, plugins, etc.
· Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform
· Experience developing Power Apps, including Canvas Apps & Model-driven Apps
· Experience in developing and maintaining easy to use Dynamics Web Portal for customer self-service include the ability for capturing real time payments from customers.
· Experience in developing and maintaining real time integration between CE and F&O via LogicApps
· Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications.
· Experience with maintaining custom code in Azure DevOps
· Experience in writing custom code, plugin code etc. built on the Dynamics platform
· Experience in enhancing ChatBOT experiences available in the Azure platform for online customers.
· Experience in enhancing Azure BOT framework to automate business processes.
· Experience with enhancing out of the box functions related to General Ledger, Accounts Receivable and Credit and Collections modules and related business processes in F&O
Preferred Experience
· 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures. Equivalent combination of education and/or experience may be accepted.
Certifications / Education
· Bachelor’s degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.
· Microsoft certifications in specified technical areas are a plus, but not required
| Skill | Required / Desired | Amount of Experience required |
| Enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user pr | Required | 6 |
| Bachelor’s degree in information technology or closely related field. | Required | |
| Experience building Customer oriented Dynamics applications. | Required | |
| Experience in mapping and documenting customer journeys. | Required | |
| Experience with Computer Telephony Integration (CTI) | Required | |
| Experience with creating dashboards and system views to make it easy for the Customers to navigate through the system. | Required | |
| Experience with importing and exporting data from/to MS Dynamics. | Required | |
| Experience with setting up Power Automate and MS Flows. | Required | |
| Experience in using Knowledge Base and smart assist functionalities available in Dynamics. | Required | |
| Experience with system configuration and deployments. | Required | |
| Experience in standard D365 Online development – forms, fields, views, dashboards, workflows, plugins, etc. | Required | |
| Experience in writing custom .NET code, plugin code etc. for high volume contact centers built on the Dynamics platform | Required | |
| Experience developing Power Apps, including Canvas Apps & Model-driven Apps | Required | |
| Developing and maintaining Dynamics Web Portal for customer self-service including the ability for capturing real time payments from customer | Highly desired | |
| Experience in developing and maintaining real time integration between CE and F&O via LogicApps | Required | |
| Experience in developing and maintaining SOAP and REST APIs to integrate with 3rd party SAS applications. | Required | |
| Experience with maintaining custom code in Azure DevOps | Required | |
| Experience in writing custom code, plugin code etc. built on the Dynamics platform | Required | |
| Experience in enhancing ChatBOT experiences available in the Azure platform for online customers. | Required | |
| Experience in enhancing Azure BOT framework to automate business processes. | Required | |
| Experience enhancing out of the box functions related to General Ledger, A/R and Credit and Collections modules and related business processes in F&O | Required | |
| Bachelor’s degree in information technology or closely related field. | Required | |
| Microsoft certifications in specified technical areas | Highly desired | |