Greetings from Canopy One Solutions,
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Please glance the requirement & respond me back with your finest consultant Resumes & Contact Details.
Project Details:
Role:MS Dynamics D365 Functional Business Analyst
Location:Remote
Duration:6+ months/longterm
Type:Contract
Interview Criteria: Telephonic + Skype
Job Description:
Responsibilities:
Requirements Gathering and Analysis:
- Conduct thorough analysis of Client' current D365 Omnichannel implementation and identify gaps and areas for improvement.
- Collaborate with key stakeholders, including existing patients, customer service, scheduling/rescheduling, client operations, IT, and executive leadership, to gather and document business requirements.
- Translate business needs into clear and actionable requirements documents and functional specifications.
System Enhancement and Integration:
- Work closely with the IT team to address issues with SMS, chat, and email functionalities and ensure seamless integration within the D365 Omnichannel system.
- Identify opportunities to enhance voice capabilities and streamline voice queues, in alignment with Client' goals to route calls effectively.
- Lead efforts to deploy additional bots to manage ACES' queues and improve customer engagement.
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Data Management and Process Improvement:
- Address challenges related to the integration of Central Reach with D365 and develop strategies to eliminate the need for manual data entry and "swivel chair" processes.
- Streamline intake and referral processes to ensure efficient coordination with scheduling and rescheduling workflows.
- Collaborate with stakeholders to optimize customer record management within both Central Reach and D365 systems.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or a related field. Master's degree preferred.
- Proven experience as a Business Analyst, preferably in the healthcare or technology sector.
- Strong understanding of CRM systems, with specific experience in Microsoft Dynamics 365 Omnichannel solutions.
- Excellent analytical and problem-solving skills, with the ability to translate business needs into technical requirements.
- Experience with process improvement methodologies such as Lean Six Sigma is highly desirable.
- Strong communication and stakeholder management skills, with the ability to work effectively across functional teams.
- Proven track record of successfully delivering projects on time and within budget.
& ,
Shanthi Chittala
IT Recruiter
Tel Ext. 2547
Email: .