Job Description :
Job Description :
Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
Architecting the CRM system, related customizations and reports to model the organization
Advising business users on best practices for CRM, development or integration processes
Balance business users requests and requirements with technical constraints
Writing technical specifications for planned work
Building and configuring CRM forms, views, dashboards and workflows
Developing SSRS reports using Microsoft SQL
Working closely with project teams or other resources for completion of projects related to the CRM system
Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system
Maintain code repository, VSTS backlog and source control
Regularly communicating with the Business Systems Manager and business users on the status of issues and projects
Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap
Estimating the completion of tasks and managing resource time
Ensuring consistent release management, change management and project approval processes
Support of the application including fixing application issues