Job Description :

Job Title: Mid-Level Sales Operations & Support Specialist 

Job ID: 36865 

Location: El Segundo, CA 90245 

Duration: 24+ Months with possible extensions 

Interview Process: Phone/WebEx 

Number of Positions: 1 

*** Candidate required to be a U.S. Citizen or U.S. National*** 

*** Position will be remot3e, with a preference of a local resource to facilitate core working hours of 9a to 4P PST (but not to limit candidates). 

*** No OT required; pre-approval needed. 

Required Skills: 

Sales Operations & Support Specialist: 

Power BI/Tableau: 

SQL:

Microsoft Excel:

Salesforce and Asana:

Top 5 Skills / Additional Job Posting Description Details * 

1. Experienced user of Microsoft Power BI and Tableau to produce ad hoc and recurring reporting.
2. Experienced in use of SQL to develop/troubleshoot reporting
3. Experienced in use of Microsoft Excel to deliver custom formatted reporting
4. Experienced in use of web-based solutions like Salesforce and Asana to manage programs and process lifecycles
5. Excellent communication skills (verbal and written) to work with 3rd Party Vendors to manage business processes/programs

Principal Functional Skills / Competencies associated with this Title:

•  Business Intelligence (Microsoft Power BI, Tableau) 

•  Customer-Centric Solution Development 

•  Excellent Organizational Communication Skills (Written & Verbal) 

•  Customer Insights 

•  Customer Support Function 

•  E-mail-Based Customer Servicing 

•  Inbound Processing 

•  Knowledge of Product Line 

•  Knowledge of Sales Channels 

•  Sales Function 

Education: Bachelor’s degree preferred. 

Experience: Typically, 2 or more years of sales support experience. 

Supervisory: No. 

Roles & Responsibilities: 

Manage a single program/process or group of related programs/processes for sales operations from development to implementation phase. Develop and document process scope, plan, and timeline. Collaborate and contribute to development, modification and execution of sales operations programs that affect immediate sales channel operations. Formulate work prioritization, forecasting, scheduling, and coordinating resources within assigned programs. Develop and implement promotional programs for company products and or services. 

 Represent sales order operations within a sales channel and oversee operational processes in support of the channel. Responsibilities include account issue resolution, resolving customer billing, and order and account set-up. Oversee sales orders and sales order system to ensure accurate receipt and booking of orders. Interacts with sales management staff on issues pertaining to account management and may participant on projects on an as needed basis. 

1) Assesses and/or formulating strategic and/or tactical plans based on company business initiatives.  

2) Manages large and important projects affecting business units across the Company.  

3) Prepare detail plans, detail schedules, resource allocation and assignment, critical path analysis, methodology, coordination within all IT functions, and conducting budget analyses.  

4) May be involved in user requirement definition, recommending business solutions/alternatives, assisting in RFP development and evaluations, and assisting clients in defining new services that ride on new technologies.  

5) May also be responsible for analysis of existing business processes, design and implementation of streamlined processes and leading client organizations in the identification, planning and implementation of business process solutions.  

6) Works as a liaison to clients and other IT organizations as a subject matter expert on the business processes they represent.  

7) May coordinate, evaluate, and partner with technology vendors and outside consultants as needed. 

             

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