- Responsible for migrating user base from Skype Online/OnPrem to MS-Teams
- 8 to 10 years’ experience on Skype, Microsoft Teams with Enterprise Voice is must
- Experience on AudioCodes/Sonus Gateways/Downstream SBCs
- Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
- Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.
- Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.
- Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies
- Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
- Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
- Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy
- Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
- Good knowledge on Active Directory & Domain Services, Certificate Authority
- Knowledge on Windows, PowerShell & Powershell Scripting
- Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
REQUIREMENTS:
o Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)
o Solid administration and analytical skills focused on Office 365 and MS Teams
o Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)
o Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)
ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:
o Webcasting and Live Event Support (>1k user )
o MS Teams – Live Events, MS Stream
o Video on Demand, eCDN , Conferencing Solutions
o Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.