Job Description :
Understand business requirements and translate them into functional requirementsVerify that the application matches requirements and ensure the application meets end user expectationsConduct gap analysisDocument business requirements and facilitate requirement sign-off with appropriate business stakeholdersProvide in-depth knowledge of Microsoft Dynamics CRMEvaluate current business processes against the standard Microsoft Dynamics CRM functionalityConceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirementsFacilitate the decision-making process and develop functional designs that will drive the development processSocialize and refine detailed functional designs with other project team leads and client business representativesCommunicate designs to business, development, testing, and training teamsProvide insight into designs, verify test conditions, and assist with User Acceptance Testing and DemonstrationsManage defect triage and management activities during internal and external testing eventsPlan and perform quality reviews of project deliverables prior to releaseDevelop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management SystemPerform special technology projects and initiatives as assignedAssist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2013Architect / design CRM system, related customizations, and portalsRole Specific Experience: 2+ years of relevant experience working with Microsoft Dynamics CRMExperience in Microsoft Technologies in building enterprise solutions around web, CRM, Case managementExperience with Microsoft Dynamics CRM 2013Experience in Analysis and Design on large systems integration project with multiple organizationsExperience with working in integrated teams comprising of employee and consultant resourcesProven experience in defining requirements for solutions in multiple-entity environmentsExperience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etcExperience developing and employing functional project artifacts (Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design)Project management experienceExperience in public sector/governmentExperience in using standard project tools including Microsoft Project, Excel, and PowerPointMicrosoft Dynamics Certified Professional – GP 2013 and CRM 2013Microsoft Certified Professionals (MCSE/MCSA/MCITP) – Server 2012/SharePoint/SQL Server/ExchangeVMware Certified Professionals (VCP) – ESX 5.0/ESX 5.5Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycleGood knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration, etcFunctional understanding of Microsoft Dynamics CRM integration methods (Web services,)Good knowledge of CRM SDK and Developers ToolkitGood knowledge of CRM forms, screens, views, workflows and reports developmentKnowledge of Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, SilverlightKnowledge of CRM development or integration best practicesGood knowledge of Technical specifications documentationUnderstanding of data migration and integration mappings using SQL Integration Services, Scribe or Web ServicesUnderstanding of SQL Reporting Services and MOSS/SharePoint ServicesExcellent oral and written communication skills and ability to clearly articulate to all project members and stakeholdersAbility to work well with technical and non-technical resourcesAbility to manage deliverables, meeting notes, presentations and other documentation/communicationsStrong writing skills