Job Description :
Functional Skills:
- CRM Business Value Assessment
- CRM Data Architecture
- CRM Global and Multi-Geographic Knowledge Deployment
- CRM Integration Strategy Knowledge
- CRM Integrations (SAP, Oracle, etc
- CRM IoT - Internet of Things - Patterns and Practices
- CRM Project Reviews & Assessments
Product Skills:
Previous track record delivering a full project life cycle CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)
Successfully demonstrated leadership in 5+ CRM projects for enterprise class customers
Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems
Functional/Technical skills including knowledge / mastery of these technologies in the context of CRM:
Power Platform – PowerApps, Power BI, Microsoft Flow
Azure Data Storage - Common Data Service, SQL, Cosmos, Blob
Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights
CRM Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML
Dot.NET areas / Web Applications, REST API
SSIS and related data migration techniques and strategies
DevOps - Azure DevOps, CI/CD, Unit/UI Testing
Minimum Requirement for Role:
- Passion for new innovative technology and drive customer transformation
- Ability to travel domestically and internationally and work with different cultures and customers
- Ability to communicate with a variety of different audiences and strong presentation skills
- Demonstrate effective balance between business and technical acumen
- Ability to lead and motivate technical communities
- Ability to effectively recognize and adapt to change
- Ability to deliver presentations and discuss complimentary products at a solutions level
- Ability to handle customer critical issues and work in difficult situations
- Effective written and verbal communication skills, with both technical and non-technical audiences
- Ability to evaluate end-user business requirements, translate them into technical specifications, and then develop and implement the appropriate technical solutions
- Fluent English oral and written communication