Job Description :

Qualifications and Requirements:

•       Minimum 3 years of relevant experience working with Microsoft Dynamics CRM;

•       Deep know-how and proven record with Microsoft Dynamics CRM implementation lifecycle (participated in at least two implementations);

•       Experience working with Microsoft Dynamics 365 (CRM, Online);

•       Strong knowledge of Microsoft Dynamics CRM concepts (i.e., Configuration, Customization, Workflow, Integration etc.);

•       Experience developing and employing functional project artifacts (Solution Designs, Use Cases, User Stories, Requirements Definitions, Process Definitions, User Interface Design);

•       Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.);

•       Experience using standard project tools including Microsoft Project, Excel and PowerPoint;

•       Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.);

•       Ability to take the initiative, be a decisive decision-maker and show confidence in decisions made;

•       Ability to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the project;

•       Ability to see tasks through to completion without significant guidance;

•       Experience with Portals for Microsoft Dynamics CRM;

•       Experience with Unified Service Desk for Microsoft Dynamics 365;

•       Experience in performing Analysis and Design on large systems integration projects with multiple organizations;

•       Experience with cloud-based CRM solutions;

•       Experience with Azure DevOps, Jira or other issue/project tracking/management tool;

•       Strong writing skills;

•       Microsoft Dynamics CRM certification(s);

•       Excellent oral and written communication skills and the ability to clearly articulate to all project members and stakeholders;

•       Team player who works well with technical and non-technical resources;

•       Should be organized and good at managing deliverables, meeting notes, presentations and other documentation/communications.


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