Job Description :
Microsoft Dynamics 365 for Customer Service-L3 1.?? ?? ??Strong Development, Configuration & implementation experience 2.?? ?? ??SME / Expertise in D365 stack ??? CRM Customer service 3.?? ?? ??Performs Code reviews, debugging & Customization analysis 4.?? ?? ??Experience in handling escalations from frontline team and provide resolution 5.?? ?? ??Reduce product group(PG) and engineering escalations 6.?? ?? ??Improves SOP documentation and assist in process improvement initiatives 7.?? ?? ??Effectively works with frontline case owners during the handoffs 8.?? ?? ??Strong analytical, problem solving & communication skill 9.?? ?? ??Shows leadership in accountability and ownership 10.?? Closely works with FTE Product Team